Emergency and After Hour contact Numbers

If you have been involved in an accident or suffered a claim, please contact us as soon as possible. Our licensed insurance brokers will assist you through the claims process. During regular business hours (Monday to Friday 8:30 a.m. to 5 p.m.), please call our office directly. For immediate assistance for emergency claims occurring after hours, please contact your insurance company directly. Contact numbers are listed below.

April Canada 1-855-745-1010 
April Marine 1-866-683-6521 
Aviva 1-866-692-8482
Chubbs 1-800-532-4822 
Coachman Insurance 1-800-361-2622 
Echelon 1-866-931-0570 
Economical 1-800-607-2424 
Economical Quebec 1-888-875-8088 
Aviva Elite 1-866-692-8482 
Markel International 1-800-223-8858 
Victor 1-416-550-8015
Gore Mutual 1-800-265-8600 
Grenville Mutual 1-800-267-4400 
Hagerty 1-866-922-6569 
Heartland Farm Mutual 1-800-265-8813 
Intact 1-866-464-2424  
Intact Quebec 1-866-464-2424
Nordic 1-866-464-2424
Northbridge 1-855-621-6262
Jevco 1-866-864-1112
Optimum 1-877-806-8023
Pafco 1-800-387-0462
Peel Mutual 1-800-268-3068
Pembridge 1-800-387-0462
Portage 1-800-340-2439
Premiere Canada 1-800-235-8784
Royal & Sun Alliance 1-800-319-9993
South Western Group 1-866-794-5463
The Commonwell 1-855-436-5883
Totten 1-877-896-0015
Travelers Canada 1-800-661-5522
Unica Insurance 1-866-864-1113
Wawanesa 1-800-641-7988
Western General 1-800-607-2424

When reporting a claim after hours please have your insurance company name and policy number available if possible.

If URGENT and you have any problem reaching us or one the above companies please call one of the following Emergency Restoration Contractor Services:

Tekpro (East of Ottawa)
Jean-Francois Lalonde:
613-577-9717 (cell)
613-938-7474 (Cornwall)
613-632-9717 (Hawkesbury)

Please contact us by phone, email or fax to report a claim.

Insurance is about a promise. The promise to get you back to where you were before something sudden and unforeseeable happened to cause you damage.

This is the part of our relationship with you that is all about service and satisfaction. When you advise us of what has happened we will collect as much information about it as you can provide. We will then begin our review of the coverage you have purchased and determine if the policy will respond to the peril that caused your damage.

We will contact the insurance company to assign an adjuster to contact you and to discuss who you’d like to complete the repairs or where you’d like to go to purchase replacements for your property.

This part of the process can be confusing and we’re here to help you understand it. Usually from the time the claim is sent for adjusting until your damages are repaired the process is simple and smooth.

The insurance companies we deal with have been chosen for the kind of claims service they provide but sometimes there are disputes over the values or quality of the items to be replaced, when this happens we are the people to call.

As your broker we will explain the rights the insurance policy gives you in your disagreement with the insurance company and help you make the proper appeals.

However we cannot “adjust” your claim due to our licensing restrictions. The claims process is the most important part of the insurance promise, it is important that you know your broker is there to guide you through it.

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